|
A thinker, enabler and an accomplisher, with more than twenty years in IT complex Project Management and Business Analysis experience. Expertise in Service Optimization; Help Desk, Quality of Service, Service Level Management, PRINCE II, Project Management, Performance & Availability, Incident and Problem, Change, Release Management and IT Security by incorporating ITIL framework, CoBIT controls, Six Sigma methodology, CMMI maturity model, SAS 70 and COSO controls and making organizations SOX and ISO 9000, 20000 and 17799 compliant.
|