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Case Study I. |
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Identifying the Broken Process
Client had applied for an ISO certification as a first step they wanted to assess how well their existing processes are, if the processes are broken, how they are impacting the overall productivity. They required documentation for each process evaluated (Business and IT), assign process and document owner along with change control system to ensure consistency across the organization.
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Case Study II. |
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Software Assurance
Client was aware of that there are broken processes that are impacting their productivity but due to overwhelming workload and backlog of signed contracts that had not been processed, they were hesitant to change their status quo as things might fall further apart.
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Case Study III. |
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Align Company - Compliance & ITIL Framework
Client had applied for a Cisco Managed Service partnership that required certification through an audit of their internal processes. Helped them build processes in; Incident, Problem, Change & Release, Asset and Configuration, Security, Knowledge, Project, Capacity and IT Service Continuity Management. They were the first company to apply for certification in so many disciplines at the same time and they passed it with Zero Objection during audit.
Due to confidential nature or to protect my client's name, I cannot put the document for general public viewing. In order to view
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Case Study IV. |
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Capability & Maturity Model Assessment (CMMI)
Client was a state vendor but to qualify for certain value contracts, they were required to pass CMMI Level 2 - Requirements Management audit. Client requested to assess their existing collateral, conduct gap analysis, train staff and guide their internal staff to produce required process documentation.
Due to confidential nature or to protect my client's name, I cannot put the document for general public viewing. In order to view Request for a scribbed case study and NDA | |
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Case Study V. |
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Enagagement Model & Process Improvement
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Case Study VI. |
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IT Governance
Our client was responsible for collecting, disseminating, and exchanging technical knowledge regarding thier area of expertise. Crtically important to the survival and success of their company was effective management of information and related data. With exponential growth, managing IT architecture, associated information and data was becoming a bigger challenge by every passing day. After few meetings with our Subject Matter Experts (SMEs) we mutually agreed to address the problem from two ends; bottom up and Top down at the same time. We helped them establish Infrastructure Architecture, defined Standard Operating Procedures (SOPs), Roles and Responsibilities, baselines, thresholds, KPIs & KGIs, SLAs, OLA, UCs and corporate IT Performance Dashbords to establish IT Goovernance & Compliance
Request for a scribbed case study and NDA |
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On-boarding and Off-boarding Process
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Case Study VIII. |
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Configuration Management
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Case Studies
